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New “Consider This” boxes throughout the text encourage students to think critically about such topics as active listening, language clarity, networking, and the importance of public speaking.
New “Another Point of View” boxes give students additional information on select topics including sharing in the digital age, how individuals perceive reality, nonverbal cues, and how to deal with relationship conflicts.
A new and expanded section on “Gender and Language” promotes gender sensitivity.
A new Chapter 15 combines coverage of the informative speech and the persuasive speech.
Active Open-Mindedness (AOM) sections appear in each chapter and offer practice in critical examination, analysis, and thought.
Attention! Reality Check features in each chapter challenge students to think more deeply and practically about the ideas or approaches and apply them to their lives.
Attention! Strategic Flexibility features allow students to add to and improve their communication skills.
Research and theory in the field of communication as well as numerous examples and activities related to communication have been updated.