The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary https://www.mheducation.com/cover-images/Jpeg_250-high/0071477845.jpeg?404URL=https://shop.mheducation.com/mhshopweb/images/no_cover_140.png
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Program Details

Principle 1: Make It Your Own

Principle 2: Everything Matters

Principle 3: Surprise and Delight

Principle 4: Embrace Resistance

Principle 5: Leave Your Mark