Phone Skills for the Information Age https://www.mheducation.com/cover-images/Jpeg_250-high/0073017272.jpeg?404URL=https://shop.mheducation.com/mhshopweb/images/no_cover_140.png
Table of Contents

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Program Details

Communicating Positively

Making Phone Calls

Handling Incoming Phone Calls

Handling Special Types of Calls

Servicing the Customer on the Phone

Using Phone-Related Equipment & Technology