PART 1 Groundwork: understanding and diagnosing change
1 Managing change: stories and paradoxes
2 Images of change management
3 Why change? contemporary pressures and drivers
4 What to change? a diagnostic approach
PART 2 Implementation: the substance and process of change
5 What changes—and what doesn’t?
6 Vision and the direction of change
7 Change communication strategies
8 Resistance to change
9 Organization development and sense-making approaches
10 Change management, processual, and contingency approaches
PART 3 Running threads: sustainability, and the effective change manager
11 Sustaining change versus initiative decay
12 The effective change manager: what does it take?