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Table of Contents

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Program Details

1. Introduction to Operations Management

2. Competitiveness, Strategy, and Productivity

3. Forecasting

4. Product and Service Design

Supplement: Reliability

5. Strategic Capacity Planning for Products and Services

Supplement: Decision Theory

6. Process Selection and Facilities Layout

7. Work Design and Measurement

Supplement: Learning Curves

8. Location Planning and Analysis

Supplement: The Transportation Model

9. Management of Quality

10. Quality Control

Supplement: Acceptance Sampling

11. Aggregate Planning and Master Scheduling

12. MRP and ERP

13. Inventory Management

14. JIT and Lean Operations

Supplement: Maintenance

15. Supply Chain Management

16. Scheduling

17. Project Management

18. Management of Waiting Lines

19. Linear Programming

Appendix A Answers to Selected Problems

Appendix B Tables

Appendix C Working with the Normal Distribution

Company Index

Subject Index