Human Relations
Table of Contents

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Program Details

Part One: Human Relations and You

Chapter 1: Human Relations: A Background

Chapter 2: Self-Concept and Self-Esteem in Human Relations

Chapter 3: Self-Awareness and Self-Disclosure

Chapter 4: Attitudes and Values in Human Relations

Chapter 5: Motivation: Increasing Productivity

Part Two: Human Relations in Groups

Chapter 6: Communication and Human Relations

Chapter 7: People, Groups, and Teams

Chapter 8: Achieving Emotional Control

Part Three: Building Your Human Relations Skills

Chapter 9: Individual and Organizational Change

Chapter 10: Creativity and Human Relations

Chapter 11: Conflict Management

Chapter 12: Stress and Stress Management

Chapter 13: Your External and Internal Customers

Part Four: Thriving in a Changing World

Chapter 14: Human Relations in a World of Diversity

Chapter 15: Business Ethics and Social Responsibility

Chapter 16: Maintaining Workplace Health and Success