High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
1st EditionISBN10: 0071621768
ISBN13: 9780071621762
Copyright: 2009
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The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.
The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.
Program Details
Chapter 1: The Challenges We Face
Chapter 2: Relational Coordination as a Driver of Cost and Quality Performance
Chapter 3: Relational Coordination and Resilience under Pressure
Part II: Building Relational Coordination
Chapter 4: Develop Leadership at the Front-Line
Chapter 5: Hire and Train for Relational Competence
Chapter 6: Measure and Reward Performance Broadly
Chapter 7: Resolve Conflicts Proactively
Chapter 8: Design Jobs for Focus
Chapter 9: Create Boundary Spanners
Chapter 10: Connect Through Pathways and Protocols
Chapter 11: Broaden Participation in Team Meetings
Chapter 12: Establish Information Systems
Chapter 13: Partner with Your Suppliers
Part III: Getting from Here to There
Chapter 14: Overcome the Obstacles to Change
Chapter 15: Support High Performance Healthcare at the Industry Level
Chapter 1: The Challenges We Face
Chapter 2: Relational Coordination as a Driver of Cost and Quality Performance
Chapter 3: Relational Coordination and Resilience under Pressure
Part II: Building Relational Coordination
Chapter 4: Develop Leadership at the Front-Line
Chapter 5: Hire and Train for Relational Competence
Chapter 6: Measure and Reward Performance Broadly
Chapter 7: Resolve Conflicts Proactively
Chapter 8: Design Jobs for Focus
Chapter 9: Create Boundary Spanners
Chapter 10: Connect Through Pathways and Protocols
Chapter 11: Broaden Participation in Team Meetings
Chapter 12: Establish Information Systems
Chapter 13: Partner with Your Suppliers
Part III: Getting from Here to There
Chapter 14: Overcome the Obstacles to Change
Chapter 15: Support High Performance Healthcare at the Industry Level
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