Foreword: Kaizen by Everyone, Everyday, Everywhere
Ch 1 Kaizen as a Complete Management System
Ch 2 Gemba Kaizen
--Case 1: Gemba Kaizen at a Farm in Africa
Ch 3 How to Sustain Continuous Improvement
Ch 4 Continuously Improving SQDC at the Gemba
--Case 2: Measuring the Right Things
Ch 5 Standards
--Case 3: Oil Platform Maintenance
--Case 4: SCDA
Ch 6 5S
--Case 5: The True Meaning of 5S
--Case 6: Simple Improvements, Big Impact in Healthcare
--Case 7: 5S of Information (IT)
Ch 7 Muda, Muri, Mura
--Case 8: MTN: Muda Free Nations (Kaizen in Government)
--Case 9: Removing Overburden (Muri) from Work
--Case 10: Supply Chain Variation (Mura) Reduction
Ch 8 SUPPORT Kaizen: The Foundation of House of Gemba
--Case 11: Support Kaizen at European Hypermarket
--Case 12: Top Management Support through Hoshin Kanri
--Case 13: Organization Design and Gemba
Ch 9 Visual Management
--Case 14: Industrial Company
--Case 15: Making Knowledge Work Visible
Ch 10 Speaking with and Managing by Facts
--Case 16: What Leaders Learn When they Go See
--Case 17: Linking the Daily to the Strategic
Ch 11 Daily Kaizen & Front Line Management
Ch 12 The Roles of Natural Teams in Gemba Kaizen
--Case 18: Electronics Supplier in China
--Case 19: Middle East Retail Chain
Ch 13 TPS – The Ultimate Production System
--Case 20: Toyota Retired Executive Interview
--Case 21: Toyota Supplier Story
Ch 14 JIT/ Total Flow Management
--Case 22: Automotive Company in Europe
--Case 23: Just in Time in a Bakery
--Case 24: Total Flow through a Retail Co.
Ch 15 Project Kaizen and End-to-End Optimization
--Case 25: Group Health Value Stream Transformation
--Case 26: Bank of New Zealand
--Case 27: Lean Development (Construction)
Ch 16: Continuous Improvement as a Strategic Weapon
--Case 28: Retail – Top Line Growth
--Case 29: Ski Lodge in Italy – Customer Experience Design
--Case 30: Keeping Manufacturing in the US
Afterword