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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

1st Edition
By Doug Lipp
Copyright: 2013

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Product


ISBN10: 0071808078 | ISBN13: 9780071808071

$29.00

The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details


Table of Contents

Note From the Author
Prologue
Pulling Back the Curtain: The Orientation
Lesson #1: Setting the Stage for Success
Lesson #2: Capture Hearts and Minds
Lesson #3: It takes Art and Science
Lesson #4: Gather Facts and Feelings
Lesson #5: Be Willing to Change or Be Willing to Perish
Lesson #6: Simplify the Complex
Lesson #7: The Honeymoon Will End
Lesson #8: Keep Plussing the Show
Lesson #9: Beyond Orientation
Lesson #10: The Language of Success
Lesson #11: Giving Back
Lesson#12: Communicate Globally
Lesson #13: Work Hard, Play Hard
Note from the Author