Business Communication: A Problem-Solving Approach2nd Edition
- Offers the most problem-solving cases and the strongest coverage of ethical communication, style and grammar, visual design, and the job search of any comparable text.
Chapter 1 Solving Communication Problems in the Workplace
Chapter 2 Getting Positive Responses to Your Communication
Chapter 3 Communicating with Culturally Diverse Audiences
Chapter 4 Designing the Right Type of Message: From Letters to Social Media
Chapter 5 Communicating Your Messages Visually
Chapter 6 Crafting Effective Sentences and Paragraphs
Chapter 7 Writing Good-News and Neutral Messages
Chapter 8 Writing Bad-News Messages
Chapter 9 Writing Persuasive Messages and Proposals
Chapter 10 Researching and Writing Reports
Chapter 11 Creating the Right Type of Report
Chapter 12 Delivering Business Presentations and Speeches
Chapter 13 Using Interpersonal Communication Skills in Conversations and Meetings
Chapter 14 Communicating in the Job Search
Reference Chapter A: A Guide to Sentence-Building, Grammar, and Mechanics
Reference Chapter B: A Guide for Documenting Your Sources
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