Business Communication: A Problem-Solving Approach (Loose-Leaf) 1 9781259565878
Business Communication: A Problem-Solving Approach (Loose-Leaf)

Business Communication: A Problem-Solving Approach (Loose-Leaf)

1st Edition
By Kathryn Rentz and Paula Lentz
ISBN10: 1259565874
ISBN13: 9781259565878
Copyright: 2018
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ISBN10: 1259565874 | ISBN13: 9781259565878




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ISBN10: 1259732932 | ISBN13: 9781259732935

6 Month


The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details

Chapter 1: Communicating in the Workplace

Chapter 2: Writing Effectively for Your Audience, Purpose, and Medium

Chapter 3: Designing Documents with Visual Appeal

Chapter 4: Communicating with Visuals

Chapter 5: Crafting Effective Sentences and Paragraphs

Chapter 6: Building Positive Relationships through Communication

Chapter 7: Communicating Across Cultures

Chapter 8: Writing Good-News and Neutral Messages

Chapter 9: Writing Bad-News Messages

Chapter 10: Writing Persuasive Messages and Proposals

Chapter 11: Researching & Writing Reports

Chapter 12: Creating The Right Type of Report

Chapter 13: Delivering Business Presentations and Speeches

Chapter 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Chapter 15: Communicating in the Job Search

Reference Chapter A: Correctness of Communication

Reference Chapter B: Documentation of Sources

About the Author

Kathryn Rentz

Dr. Kathryn Rentz is a Professor of English at the University of Cincinnati. She taught her first business writing class as a doctoral student at the University of Illinois at Urbana-Champaign in the early 1980s and has been teaching workplace writing ever since. She helped establish the University of Cincinnati’s professional writing program and has served as its coordinator. She has also won the English Department’s teaching award, directed the department’s graduate program, and helped direct the composition program.

Dr. Rentz’s affiliation with the Association for Business Communication goes back to her beginnings as a business writing teacher. She has performed many roles for the ABC, including serving on the board of directors and chairing the publications board. She served two terms as an Associate Editor of the Journal of Business Communication and was Interim Editor from 2000–2001, for which she won the Francis W. Weeks Award of Merit. In 2008 she won the ABC’s Meada Gibbs Outstanding Teacher Award. In 2011 she was elected Second Vice President for the association. She served as President in 2013–2014 and Past President in 2014–2015. In 2018 she won the Distinguished Member Award.

Dr. Rentz has published articles on business communication pedagogy and research in such journals as Business Communication Quarterly, the Journal of Business Communication, Technical Communication Quarterly, and the Journal of Business and Technical Communication. She has participated in many professional meetings and seminars over the years and is always learning from her colleagues and her students.

Paula Lentz

Dr. Paula Lentz is a Professor and Academic Program Director in the Department of Business Communication at the University of Wisconsin–Eau Claire. She teaches Business Writing, Advanced Business Writing, and MBA courses. In addition, she directs the College of Business’s Business Writing and Presentations Studio and is also a developer and coordinator of the department’s Business Writing Fundamentals Program.

Dr. Lentz is particularly interested in qualitative research that explores narratives and organizational cultures, genre theory, and writing pedagogy. She has published in such journals as Business and Professional Communication Quarterly, Wisconsin Business Education Association Journal, Equal Opportunities International, Journal of Health Administration Communication, and Qualitative Research in Organizations and Management. Her book, Rhetorical Theory and Practice in the Business Communication Classroom, co-authored with Dr. Kristen Getchell of Babson College, received the Association for Business Communication’s 2019 Distinguished Book on Business Communication award. She also serves on the Association for Business Communication’s Executive Board and leads its Academic Environment Committee.

She continues to do freelance editing and provides consulting and writing services. She received a BA from Coe College, an MA from UW–Eau Claire, and a PhD in Rhetoric and Scientific and Technical Communication from the University of Minnesota.


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