Medical Assisting: Administrative Procedures6th Edition
By Kathryn Booth and Leesa Whicker and Terri Wyman
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* Covers all of the essential administrative medical assisting skills and enforces understanding through case studies, sample paperwork, EHR documentation examples.
* Emphasizes important communication and other soft skills for working successfully with medical office coworkers and with patients.
* All content is correlated to key medical assisting competencies.
Unit One: Medical Assisting as a Career
1 Introduction to Medical Assisting
2 Healthcare and the Healthcare Team
3 Professionalism and Success
4 Interpersonal Communication
5 Legal and Ethical Issues
Unit Two: Safety and the Environment
6 Infection Control Fundamentals
7 Safety and Patient Reception
8 Office Equipment and Supplies
9 Examination and Treatment Areas
Unit Three: Communication
10 Written and Electronic Communication
11 Medical Records and Documentation
12 Electronic Health Records
13 Managing Medical Records
14 Telephone Techniques
15 Patient Education
Unit Four: Administrative Practices
16 Schedule Management
17 Insurance Billing
18 Diagnostic Coding
19 Procedure Coding
20 Patient Collections and Financial Management