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Table of Contents

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Program Details

1 Introduction to Operations Management 1

2 Introduction to Processes 25

3 Process Analysis 40

4 Process Improvement 67

5 Process Analysis with Multiple Flow Units 103

6 Learning Curves 139

7 Process Interruptions 174

8 Lean Operations and the Toyota Production System 210

9 Quality and Statistical Process Control 250

10 Introduction to Inventory Management 292

11 Supply Chain Management 316

12 Inventory Management with Steady Demand 362

13 Inventory Management with Perishable Demand 389

14 Inventory Management with Frequent Orders 446

15 Forecasting 487

16 Service Systems with Patient Customers 528

17 Service Systems with Impatient Customers 571

18 Scheduling to Prioritize Demand 607

19 Project Management 644

20 New Product Development 681