M: Business Communication https://www.mheducation.com/cover-images/Jpeg_250-high/0073403229.jpeg?404URL=https://shop.mheducation.com/mhshopweb/images/no_cover_140.png

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Table of Contents

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Program Details

Part One: UNDERSTANDING BUSINESS COMMUNICATION

Chapter 1: Communicating in the Workplace

Part Two: MASTERING WRITING AND PRESENTATION BASICS

Chapter 2: Understanding the Writing Process and the Main Forms of Business Messages

Chapter 3: Using Visuals in Written and Oral Communication

Chapter 4: Using an Appropriate Style

Part Three: WRITING EFFECTIVE MESSAGES

Chapter 5: Writing Good-News and Neutral Messages

Chapter 6: Writing Bad-News Messages

Chapter 7: Writing Persuasive Messages + Proposals

Part Four: WRITING EFFECTIVE REPORTS

Chapter 8: Researching + Writing Reports

Chapter 9: Writing Short Reports

Part Five: USING ORAL AND JOB-SEARCH SKILLS

Chapter 10: Communicating Orally

Chapter 11: Communicating in the Job Search

Bonus Chapters via Create

Bonus A: Formatting Letters, Memos, and Reports

Bonus B: Correctness of Communication

Bonus C: Cross-Cultural Communication

Bonus D: The Long Report

Bonus E: Documentation of Sources