2018_FlipBook_Thompson_Crafting & Executing Strategy_22e

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CHAPTER 4 Evaluating a Company's Resources, Capabilities, and Competitiveness 121 Robin Cooper and Robert S. Kaplan, "Measure Costs Right: Make the Right Decisions," Harvard Business Review 66, no. 5 (September– October, 1988), pp. 96–103; Joseph A. Ness and Thomas G. Cucuzza, "Tapping the Full Potential of ABC," Harvard Business Review 73, no. 4 (July–August 1995), pp. 130–138. 12 Porter, Competitive Advantage, p. 34. 13 Hau L. Lee, "The Triple-A Supply Chain," Harvard Business Review 82, no. 10 (October 2004), pp. 102–112. 14 Gregory H. Watson, Strategic Benchmarking: How to Rate Your Company's Performance Science 13 (2002), pp. 339–351; C. Helfat et al., Dynamic Capabilities: Understanding Strategic Change in Organizations (Malden, MA: Blackwell, 2007). 9 Donald Sull, "Strategy as Active Waiting," Harvard Business Review 83, no. 9 (September 2005), pp. 121–126. 10 Michael Porter in his 1985 best seller Competitive Advantage (New York: Free Press). 11 John K. Shank and Vijay Govindarajan, Strategic Cost Management (New York: Free Press, 1993), especially chaps. 2–6, 10, and 11; against the World's Best (New York: Wiley, 1993); Robert C. Camp, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance (Milwaukee: ASQC Quality Press, 1989); Dawn Iacobucci and Christie Nordhielm, "Creative Benchmarking," Harvard Business Review 78 no. 6 (November–December 2000), pp. 24–25. 15 www.businessdictionary.com/definition/ best-practice.html (accessed December 2, 2009). 16 Reuben E. Stone, "Leading a Supply Chain Turnaround," Harvard Business Review 82, no. 10 (October 2004), pp. 114–121.

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