Higher Ed Order Management

EDUCATORS    |    STUDENTS    |    PARTNERS/DISTRIBUTORS    |    INTERNATIONAL


In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. Please note, when contacting via phone it is not secure to leave credit card information on voice mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.

Educators


For Customer Service:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com


Return Policy
Purchase Order Policy

Have questions about your Create™ order?

Hours of Operation:
Monday-Friday: 8:30 AM to 5:30 PM EST

Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com


Custom Order Policy

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Students


Hours of Operation: Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 262-4729
Fax: (614) 759-3644
Email: Orders_MHE@mheducation.com

Return Policy

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International


Hours of Operation: Monday-Friday: 8:00 AM to 5:00 PM EST (USA)

Phone: (614) 501-5031
Fax: (609) 426-7917
Email: international_cs@mheducation.com