Training & Support for Educators

Connect Implementation Training Options

Experience a dynamic suite of self-service training options—including webinars, videos, Implementation Guides—because everyone learns differently, and we believe in supporting all learners. Working through all topics below in sequential order will ensure the most effective implementation experience, as well as the most successful student outcomes.


Sign up here to schedule time with our Implementation Consultant team


Click here for Implementation Guides


Course Consultation


Learn the Basics of Connect

(Includes Build Your Course and Assignments, Using Smartbook, and Course Management)


Build Your Course and Assignments


Using SmartBook?


Course Management


Class Start Readiness


Integrate Connect into Blackboard


Integrate Connect into D2L


Integrate Connect into Canvas


Integrate Connect into Moodle


Connect Reports, Course Data and Ongoing Support


Use Connect Reports and Course Data


Ongoing Training and Support


Re-Use your Course for a New Term

Training & Resources

Peer Hosted Webinars

Instructors share how they've driven students toward success with Connect—watch now!


Peer to Peer Insight

Our Digital Faculty Consultants (instructors—just like you—who have used Connect to help boost class performance) offer insight into how to achieve results with Connect.


Resources for Your First Day of Class

Need help setting up Connect and walking your students through how to get started on your first day of class? An Implementation Consultant will provide you with custom resources to get you and your students started on the path to better performance.

Contact your Learning Technology Representative and request a one-on-one consultation with an Implementation Consultant.


Get Started

Support for Educators


Need Technical Support?

Contact our Customer Experience Group here.

Need Customer Service (For Payment or Ordering Issues)?

Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com
Hours of Operation: 8:00 AM to 8:00 PM Eastern Time, Monday - Friday

Ready to Adopt Connect? Or, Just Want More Information?

Contact Your Learning Technology Rep here.

For Peer to Peer Support:

Learn more about our Digital Faculty Consultants.


System Requirements


Connect works best with the following system requirements:

Operating systems:

  • MS Windows 7
  • MS Windows 8
  • MS Windows 8.1
  • MS Windows 10
  • OSX 10.9 - Mavericks
  • OSX 10.10 - Yosemite
  • OSX 10.11 - El Capitan
  • OSX 10.12 - Sierra
  • ChromeBook

Browsers:

  • Chrome 40+
  • Safari 8.x+
  • Firefox 35+
  • IE11+
  • Windows Edge Browser

Plug-ins:

  • Flash 11+
  • Java SE7, SE8


Does your device meet the requirements for Connect? Click here to check your device.