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In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.

Help and Support for Educators


For Customer Service:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com

Find Your Learning Technology Representative

Have questions about your Create™ order?

Hours of Operation:
Monday-Friday: 8:30 AM to 5:30 PM EST

Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com

For Technical Support:

Hours of Operation:
Sunday: 12:00 PM to 2:00 AM EST
Monday-Thursday: 8:00 AM to 4:00 AM EST
Friday: 8:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST

Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy
Purchase Order Policy
Custom Order Policy

Help and Support for High School Educators


To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 334-7344
Fax: (800) 953-8691

Ordering: orders_mhe@mheducation.com
General Inquiries: SEG_CustomerService@mheducation.com

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.

Help and Support for Students


For Customer Service:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 262-4729
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com
Have questions about your order? Email: Orders_MHE@mheducation.com

For Technical support:

Hours of Operation:
Sunday: 12:00 PM to 2:00 AM EST
Monday-Thursday: 8:00 AM to 4:00 AM EST
Friday: 8:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST

Contact our Customer Experience Group (CXG) here.
Phone: (800) 331-5094

Return Policy

Interested in a career at McGraw-Hill Education? Click here.

Help and Support for Partners/Distributors


Ordering Options for Bookstores
Return Policy
Find Your Learning Technology Representative

Partnership Opportunities:

Interested in partnering with McGraw-Hill Education? Contact us here.

Help and Support Outside the US


Hours of Operation:
Monday-Friday: 8:00 AM to 5:00 PM EST (USA)

Phone: (614) 501-5031
Fax: (609) 426-7917
Email: international_cs@mheducation.com