PreK-12 Order Management

US CUSTOMERS    |    INTERNATIONAL CUSTOMERS


In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. Please note, when contacting via phone it is not secure to leave credit card information on voice mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.




**ATTENTION**
We will be upgrading our ordering systems to help service our customers more effectively. The upgrade is expected to start on April 8th and last ~6.5 days. Orders can still be placed during this period and will ship when the upgrade is complete. If you need to order products for your students during this time, we encourage you to do so before April 5th to prevent any delay in getting your students the learning materials they need.

US Customers


For online order inquiries, please contact:

eCommerce Customer Service

Phone: (877) 833-5524
Email: orders_mhe@mheducation.com


To update your account profile:

Email: SouthwestRegion.SalesOps@mheducation.com


Return Policy

To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Phone: (800) 338-3987 
Fax: (800) 953-8691

Ordering: orders_mhe@mheducation.com
General Inquiries: SEG_CustomerService@mheducation.com

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.


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International Customers


For Orders or Customer Service Inquiries:


Email: international_cs@mheducation.com
Phone: (614) 501-5031
Fax: (609) 308-4497
Hours: 8:00 AM - 5:30 PM EST (USA)

McGraw-Hill Education - International
PO Box 182605
Columbus, OH 43218

For Department of Defense, American Samoa, Guam, CNMI, FSM, Republic of the Marshall Islands and Palau orders/inquiries:

Margaruite Smith
Director of Sales and Service
DoDEA, Hawaii, and Pacific

Phone: (856) 429-3191
Fax: (888) 584-9342
Email: margaruite.smith@mheducation.com