PreK-12 Inquiries & Pre-Orders

US CUSTOMERS    |    CALIFORNIA & TEXAS CUSTOMERS    |    INTERNATIONAL CUSTOMERS    |    SCHOOL/DISTRICT BULK ORDERS


In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. Please note, when contacting via phone it is not secure to leave credit card information on voice mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.


US Customers


For PreK-12 and Adult Basic Education / GED Materials:

Phone: (800) 338-3987

Hours: 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday

Automated self-service is available on this line outside of business hours for information on pricing, availability and order status.


For online order inquiries, please contact:

eCommerce Customer Service

Phone: (877) 833-5524
Email: orders_mhe@mheducation.com


To update your account profile:

Email: SouthwestRegion.SalesOps@mheducation.com

To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Phone: (800) 338-3987
Fax: (800) 953-8691

Ordering: orders_mhe@mheducation.com
General Inquiries: SEG_CustomerService@mheducation.com

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.


Return Policy

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California and Texas Customers


California Customers:

Phone: (800) 780-0246
Fax: (866) 513-8081
Email: CA_customerservice@mheducation.com

Texas Customers:

Phone: (866) 341-9338
Fax: (855) 251-3876
Email: Texas.support@mheducation.com

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International Customers


For Orders or Customer Service Inquiries:

Email: international_cs@mheducation.com
Phone: (614) 501-5031
Fax: (609) 308-4497
Hours: 8:00 AM - 5:30 PM EST (USA)

McGraw-Hill Education - International
PO Box 182605
Columbus, OH 43218


For Department of Defense, American Samoa, Guam, CNMI, FSM, Republic of the Marshall Islands and Palau orders/inquiries:

Margaruite Smith
Director of Sales and Service
DoDEA, Hawaii, and Pacific

Phone: (856) 429-3191
Fax: (888) 584-9342
Email: margaruite.smith@mheducation.com


For all other International inquiries:

Email: international.school@mheducation.com

Canadian Customers:

Phone: (800) 565-5758
Fax: (800) 463-5885
Email: school.ryerson@mheducation.com
Website: www.mheducation.ca

Locate a Sales Rep

300 Water Street
Whitby, Ontario
L1N 9B6 Canada


Visit International Websites

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School / District Bulk Orders


McGraw-Hill Education's COAST offers a quick and easy path to self-service for school/district bulk orders.

Order Product

  • Online access to complete catalog 24/7
  • One-time registration to insure instant system recognition
  • Immediate viewing of best pricing (contract/specials)
  • Your choice for entering order (upload your document or input manually)
  • Access to previous order information for replication

Track Activity

  • Online access to ALL school/district order information 24/7
  • Availability information in real time
  • Order processing transparency
  • Carrier and delivery status for all orders
  • Delivery receipt/signature provided

Manage Your Account

  • All orders saved and easily accessed
  • Invoice with totals for viewing
  • Print feature for orders and invoices



For more information:
1-800-773-4607


Frequently Asked Questions

Register/Login to COAST