Higher Ed Order Management


In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. Please note, when contacting via phone it is not secure to leave credit card information on voice mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.

We will be upgrading our ordering systems to help service our customers more effectively. The upgrade is expected to start on April 8th and last ~6.5 days. Orders can still be placed during this period and will ship when the upgrade is complete. If you need to order products for your students during this time, we encourage you to do so before April 5th to prevent any delay in getting your students the learning materials they need.


For Customer Service:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987, Prompt 1
Fax: (614) 759-3644
Email: HEP_Customer-Service@mheducation.com

Return Policy
Purchase Order Policy

Have questions about your Create™ order?

Hours of Operation:
Monday-Friday: 8:30 AM to 5:30 PM EST

Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com

Custom Order Policy

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Hours of Operation: Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 262-4729
Fax: (614) 759-3644
Email: Orders_MHE@mheducation.com

Return Policy

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Hours of Operation: Monday-Friday: 8:00 AM to 5:00 PM EST (USA)

Phone: (614) 501-5031
Fax: (609) 426-7917
Email: international_cs@mheducation.com