Higher Ed Inquiries & Pre-Orders

EDUCATORS    |    HIGH SCHOOL EDUCATORS    |    STUDENTS    |    PARTNERS/DISTRIBUTORS    |    INTERNATIONAL


In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. Please note, when contacting via phone it is not secure to leave credit card information on voice mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.

Educators


For Customer Service:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987, Prompt 1
Fax: (800) 953-8691 
Email: HEP_Customer-Service@mheducation.com


Return Policy
Purchase Order Policy

Have questions about your Create™ order?

Hours of Operation:
Monday-Friday: 8:30 AM to 5:30 PM EST

Phone: (800) 962-9342
General questions: mhhe_create@mheducation.com
Questions about your order: Orders_MHE@mheducation.com


Custom Order Policy

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High School Educators


To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987
Fax: (800) 953-8691

Ordering: orders_mhe@mheducation.com
General Inquiries: SEG_CustomerService@mheducation.com

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.


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Students


Hours of Operation: Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987 
Email: HEP_Customer-Service@mheducation.com
Have questions about your order? Email: Orders_MHE@mheducation.com

Return Policy

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Partners/Distributors


Interested in partnering with McGraw-Hill Education? Contact us here.

Ordering Options for Bookstores
Return Policy

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International


Hours of Operation: Monday-Friday: 8:00 AM to 5:00 PM EST (USA)

Fax: (609) 426-7917
Email: international_cs@mheducation.com

Visit International Websites